Terms of Service

​​Effective Date: 10/11/2024

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Welcome to The Pure Imagination Company! These Terms of Service ("Terms") govern your use of our website https://www.pureimaginationparty.com and the party entertainment services we provide in Southern California. By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

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Company Information
Name: The Pure Imagination Company LLC
Address: 1938 N Batavia St, Orange, CA 92865
Email: info@pureimaginationparty.com
Phone Number: 949-386-2444

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1. Services Provided

The Pure Imagination Company LLC ("we," "us," or "our") offers a variety of party entertainment services, including but not limited to face painting, balloon twisting, costumed characters, and more for hire in Southern California. Our services are available for various events such as birthday parties, corporate events, school functions, and private gatherings.

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2. Booking, Deposit, and Payment

• Booking Process: To secure our services, you must submit a completed booking request through our website or by contacting us directly. We require a 30% deposit (or 50% for Santa bookings), a signed contract, and a completed info sheet to confirm the booking. Your appointment (date and time entertainer(s) are contracted for) will only be 100% reserved once all three booking materials have been received.

• Payment: The deposit is non-refundable for any reason. Upon booking, we will send an invoice for the deposit, which is our preferred payment method. We also accept payment via Venmo if necessary. The remaining balance will be due by cash or Venmo on the day of the event, upon completion of services. If paying by cash is not possible, please contact us in advance to arrange an alternative method such as check or invoice.

• Cancellation and Forfeiture: You will have 48 hours from the time the booking email is sent to submit your deposit. If this deadline is not met, your time slot may be forfeited to another client. If you wish to cancel prior to the event, you will forfeit the deposit but will not be required to pay the remaining balance.

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3. Rescheduling and Cancellations

• Rescheduling: You may reschedule your event if needed, subject to the availability of our performers. The new event date must be within 60 days of the original reservation for the deposit to be applied. If rescheduling is not possible or desired, you may cancel your booking and forfeit the deposit.

• Cancellation by Us: We reserve the right to cancel the event if booking materials (contract, address, payment) are not submitted by the agreed deadline, or if entertainers are unable to perform due to safety concerns, insufficient space, or other issues related to the safety of the performer or the event.

• Tardiness: Due to unpredictable traffic conditions, entertainers may arrive up to 15 minutes later than the scheduled appointment time. However, the entertainer will remain for the full duration of the contracted service. Please account for this potential delay when planning your event.

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4. Inclement Weather

In the case of inclement weather (rain, heavy winds, hail, etc.), the client must provide a covered, indoor space for all entertainers. We strongly advise securing a backup, indoor venue to prepare for weather changes. If you wish to reschedule due to inclement weather, our rescheduling policies and fees will apply.

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5. Performer and Costume Availability

• Performers: We cannot guarantee a specific performer for your event. You are hiring a character or entertainment type, not a specific individual. While we will make efforts to accommodate your requests, the availability of performers is subject to change due to personal emergencies or scheduling conflicts.

• Costumes: We also cannot guarantee that the exact costume you’ve seen in previous events or in pictures will be available at your event. We offer multiple versions of most costumes, and while they are all of equal quality, they may not be identical. If you have a specific costume request, please make it in writing prior to signing the contract, and we will confirm if it can be accommodated.

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6. Gratuities

Gratuities are not required but are greatly appreciated. A recommended gratuity is 15-20% of your total balance. You may provide a tip in cash at the event or contact us to arrange a digital transfer, which we will forward to the performer.

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7. Confirmation Calls, Timing, and Activities

1-2 days before your event, a member of our team will contact you to confirm the details of your event. Please make every effort to return this call to ensure the event runs smoothly. Any special activity requests must be submitted in writing on your info sheet at least one week before the event. We cannot accommodate unapproved or last-minute requests.

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8. Character Integrity and Parking

Please refer to performers by their character names and avoid questions that may spoil the magic for your guests. Performers will make every effort to park away from the event venue to maintain the magic. If parking becomes an issue, please ensure a space is reserved for the performer, as delays in parking will reduce the time available for entertainment.

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9. Safety, Damage, and Liability

You are hiring a performer for your child’s party, but the performer is not responsible for babysitting or ensuring the safety of the children. You must supervise the children throughout the performance. The Pure Imagination Company LLC is not liable for any injury, accident, illness, or damage to persons or property during the event. By booking our services, you release The Pure Imagination Company LLC from any such liability.

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10. SMS/MMS Policy

By submitting a contact form on this website and checking the SMS opt-in checkbox, you consent to receive text updates from us. Carrier rates and restrictions apply. You may opt out at any time by replying STOP. For more details about how we protect your personal information, please refer to our Privacy Policy.

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11. Intellectual Property

• Ownership of Content: All content, including but not limited to logos, trademarks, website design, text, images, videos, and promotional materials, provided on this website, during events, or through our services, is the property of The Pure Imagination Company LLC and is protected by intellectual property laws. No content from our website or services may be copied, reproduced, distributed, or used in any way without prior written consent from us.

• Use of Character and Performer Names: Any use of names, images, or likenesses of the characters we provide, whether in promotional materials or for other purposes, must be pre-approved by The Pure Imagination Company LLC. We do not grant any licenses for the use of these characters or any proprietary material, and such use without permission is prohibited.

• Third-Party Materials: Any third-party intellectual property, including costumes, character names, and likenesses, used during our events is the property of their respective owners. We do not claim ownership of any third-party intellectual property and its use is solely for the purpose of providing entertainment services during an event.

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12. Affiliation and Copyright Disclaimer

The Pure Imagination Party Company is an independent company and is not associated with, affiliated with, or licensed by any other companies. We offer only generic characters based upon public domain fairytales and other stories, and any similarities to copyrighted material are purely coincidental. No copyright infringement is intended.

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13. Limitation of Liability

To the fullest extent permitted by law, The Pure Imagination Company LLC will not be liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability to you for any claims related to the services provided will not exceed the amount paid by you for the specific service that gave rise to the claim.

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14. Modifications to Terms of Service

We reserve the right to update these Terms of Service at any time. All changes will be posted on this page, and the "Effective Date" will be updated accordingly. By continuing to use our website or services after any changes, you accept the revised Terms.

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15. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California. Any legal disputes will be resolved in the courts located in Orange County, California.

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16. Contact Information

For any questions regarding these Terms of Service, support, or to inquire about our services, please contact us:

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The Pure Imagination Company LLC
1938 N Batavia St, Orange, CA 92865
Phone: 949-386-2444
Email: info@pureimaginationparty.com

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​For details about how we protect your personal information, please refer to our Privacy Policy.

 

Thank you for choosing The Pure Imagination Company! We look forward to making your event a magical experience.