Privacy Policy

Effective Date: 10/11/2024

Thank you for visiting The Pure Imagination Company ("we," "our," "us") website at www.pureimaginationparty.com. This Privacy Policy outlines how we collect, use, and share your personal information when you use our website and our party entertainment services. By using our website or services, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services.

1. Information We Collect

When you interact with our website or use our services, we collect the following types of personal information:

Personal Information: This includes your name, email address, phone number, and payment details when you book or inquire about our party entertainment services.
Event Information: This includes event details such as the type of event, location, date, and any special requests or notes you provide to us for your booking.
SMS Consent: If you choose to opt in to receive text updates, we will collect your phone number for SMS communication related to your booking and event reminders.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide you with party entertainment services, including booking confirmations, event details, and communication related to your booking.
To process payments and handle any financial transactions related to your booking.
To send you updates and reminders regarding your event (including SMS updates, if you’ve opted in).
To respond to inquiries and provide customer support.
To improve the user experience on our website and ensure our services meet your expectations.

We will never use your personal information for purposes other than those explicitly stated unless we have your consent.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: We may share necessary information with trusted service providers who assist us with processing payments or handling customer service requests.
Legal Requirements: We may share information if required by law or in response to a legal process (e.g., a subpoena).

We will not share your SMS consent (i.e., your phone number for receiving text updates) with any third parties. The consent you give for receiving SMS updates is solely for communication between you and The Pure Imagination Company.

4. Data Security

We take the security of your personal information seriously. We employ industry-standard measures to protect your information from unauthorized access, alteration, or disclosure. However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

5. Your Rights and Choices

You have the right to:

Access and Correct Your Information: You may access and update your personal information at any time by contacting us or updating your profile on our website.
Opt-Out of SMS Communication: If you no longer wish to receive SMS updates from us, you can opt out by replying “STOP” to any text message we send.
Delete Your Information: You may request that we delete your personal information by contacting us at the email address below. Please note that we may retain certain information as required by law or for legitimate business purposes.

6. Cookies and Tracking Technologies

Our website may use cookies and other tracking technologies to enhance your user experience, track site usage, and improve our services. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our website’s cookie policy.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Effective Date" will be updated accordingly. By continuing to use our website or services after any changes are made, you accept the revised Privacy Policy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal information is being handled, please contact us:

The Pure Imagination Company LLC
1938 N Batavia St, Orange, CA 92865
Phone: 949-386-2444
Email: info@pureimaginationparty.com

Thank you for trusting The Pure Imagination Company! We look forward to making your event a magical experience.